Retail Operations Manager

Your Journey

At Sweaty Betty, we’re more than just a global activewear and lifestyle brand for women.

We’re also a community that believes fitness is a flip-the-switch trigger for becoming the woman you want. Leggings and sports bras won’t change the world on their own. But with a grab-my-hand, let’s-go-for-it-now spirit, the women who wear them can.

If you want to join us on the next chapter of our adventure, you’re in the right place. This is an exciting opportunity for a Retail Operations Manager to join us on our mission to empower women through fitness and beyond by being an inspirational leader that others will learn and grow from.

SB Values:

∙ We Really Care ∙ First, Best, Bravest ∙ Our Strength is in Each Other ∙ Stand Up, Speak Up, Shout Out

Your SB Journey:

• Build a highly communicative and proactive relationship with the Retail field and store teams. Resolve day to day operational issues as they arise through cross functional collaboration.
• Manage all communication to stores ensuring it is effective and engaging. Ensure any ad-hoc tools or documents are delivered to the Retail team to enable store teams to deliver a world class consumer experience.
• Manage and maintain the activity and workload plan, working collaboratively with other HQ functions to ensure store workload is well managed.
• Build strong collaborative stakeholder and cross functional relationships.
• Manage Store payroll budgets and implementation of the labour model, enabling effective right people, right time scheduling in stores.
• Manage the opening, relocate and closure process supporting the Retail team and relevant HQ functions.
• Deliver best practice in stores through implementing standard operating procedures (SOPs) and ensuring these are continually reviewed and updated.
• Support store teams and HQ functions in operational procedures to ensure the successful execution of new projects and key retail initiatives.
• Ensure required reporting and analysis is provided to the Retail team.
• Manage third party relationships (eg. stationery, facilities and maintenance) ensuring these are operating effectively and works are completed within required timeframes.
• Co-ordinate with the Retail team to ensure Health & Safety compliance is delivered across the retail estate.
• Support the Head of Retail Operations in creating a high-performance culture within the Retail Operations team and a customer first mindset.

Must Haves

• Previous retail management or retail operations experience.
• Exceptional organisation skills and solution focused mindset.
• Strong analytical skills with the ability to review and analyse data.
• Attention to detail and ability to prioritise effectively.
• Excellent communication skills, both written and verbal.
• Advanced skills in Microsoft Office.

The Extras

• Generous clothing allowance
• 50% off all Sweaty Betty merchandise
• 23 days holiday, with buy and sell holiday option
• Sample sales
• Company bonus scheme
• Cycle to work scheme
• Monthly Office Meeting
• Generous Company Maternity, Paternity and Adoption Pay and Childcare support
• Discounts at the best Studio Classes
• SB Flexible Working: we currently work flexibly between the office and home. Our focus remains keeping everyone safe and we will continue to review this in line with government guidance

Our D&I Commitment

Our mission is to empower all women.  This means doing more and working harder to make the long-lasting changes necessary to become an inclusive, diverse and actively anti-racist company. We care about our people, our community, our world.  And we want to stand up for what we believe in. 

We want to give our people a platform to use their voice. And actively listen and learn from what they have to say.  This involves focusing on learning, development and progression across the business.  Training our leaders, managers and teams about their rights under our equality, diversity and inclusion policy. And being clear on the responsibilities we hold to each other and our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs. And work harder to make our job advertising more inclusive. 

Ultimately, we’re working to create a culture and team that represents our customers, our community and our mission of empowerment. We want to celebrate our diversity and the power it gives our team and our business. 

We know we’re on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren’t up for doing the hard work and breaking the mould, we wouldn’t be Sweaty Betty.  We are committed to working across our business and with our Internal Diversity & Inclusion Squad to be champions, allies and inclusive, always. Because when we say All, we mean it.