Online Trading Operations Assistant (Maternity Cover)
Your Journey
Are you obsessive about providing an exceptional online experience? If you are someone who loves diving into the data and the details and is truly passionate about our must-have leggings, this is the role for you. We are looking for an individual who is passionate about creating an exceptional online customer experience and always striving to find ways to drive product conversion.
Your rebellious spirit means you love change and are always looking for ways to improve what we do and how we do it, but as a team player you know you can’t do this alone and building relationships across the business is essential to success. You’ll be part of a fun, dedicated Ecommerce team of 14; our online champions who are integral for the future of Team SB – first to login and last on the dance floor!
Our Values: Well + Fit = Happy. It's Personal. Rebellious Spirit. Bordering on Obsessive. Green Juice & Cocktails.
Your SB Journey:
- Successful and timely seasonal product launches on sweatybetty.com, managing the product critical path and life-cycle. Coordinating and collaborating with Buying, Merchandising and copywriter to ensure product data and descriptions are accurate and consistent
- Partnering with the shoot producer and studio partner to manage the constant flow of product content to our website and ensure all assets reflect the key features and USPs of products
- Collaborating with key stakeholders to complete regular QA checks of product and ensure a flawless online experience for our customers
- Acting as a product expert and developing product knowledge with in-store training workshops and regular store visits. Providing product training for both the Ecommerce and Customer Care teams
- Optimising product data based on product ratings & reviews, customer feedback, shopping behaviour and returns insights to improve end-to-end customer experience
- Maximizing cross-selling opportunities across all categories of the sites. Partnering with the wider trading team to manage the recommendations strategy, implementation and maintenance to drive conversion
Must Haves
- Advanced excel skills preferable
- Experience with Photoshop desirable
- An analytical and questioning mentality
- An exceptional eye for detail
- Highly organised with the ability to prioritise heavy workloads
- Proactive and positive approach to problem solving
- A dynamic team player with great interpersonal skills
- You enjoy working in a fast-paced and ever-changing environment
The Extras
- Generous clothing allowance
- 50% off SB all Sweaty Betty merchandise
- Free exercise classes in our on-site studio
- 23 Days holiday, with buy and sell holiday option
- Sample sales
- Cycle to work scheme
- Company bonus scheme
- Flexi hour scheme, including 4pm Friday finish
- Generous Company Maternity, Paternity and Adoption Pay and Childcare support
- Discounts to the best Studio Classes
- Quarterly Support Office Parties
- Fresh Fruit Monday
