Online Operations Coordinator

Your Journey

At Sweaty Betty, we’re more than just a global activewear and lifestyle brand for women.

We’re also a community that believes fitness is a flip-the-switch trigger for becoming the woman you want. Leggings and sports bras won’t change the world on their own. But with a grab-my-hand, let’s-go-for-it-now spirit, the women who wear them can.

If you want to join us on the next chapter of our adventure, you’re in the right place. This is an exciting opportunity for a Online Operations Coordinator to join us on our mission to empower women through fitness and beyond by ensuring we provide relevant and impactful product content for all of our international markets and third party websites, with your decisions driven from data led insights.

SB Values:

∙ We Really Care ∙ First, Best, Bravest ∙ Our Strength is in Each Other ∙ Stand Up, Speak Up, Shout Out

Your SB Journey:

• Successful and timely seasonal product launches on sweatybetty.com, managing the product critical path and lifecycle. Coordinating and collaborating with Buying, Merchandising and copywriter to ensure product data and descriptions are accurate and consistent
• Partnering with the shoot producer and studio partner to manage the constant flow of product content to our website and ensure all assets reflect the key features and USPs of products
• Collaborating with key stakeholders to complete regular QA checks of product and ensure a flawless online experience for our customers
• Acting as a product expert and developing product knowledge with in-store training workshops and regular store visits. Providing product training for both the Ecommerce and Customer Care teams
• Optimising product data based on product ratings & reviews, customer feedback, shopping behaviour and returns insights to improve end-to-end customer experience
• Maximizing cross-selling opportunities across all categories of the sites. Partnering with the wider trading team to manage the recommendations strategy, implementation and maintenance to drive conversion
• Benchmarking against competitors and bringing new ideas

Must Haves

• Advanced excel skills preferable
• Experience with Photoshop desirable
• An analytical and questioning mentality
• An exceptional eye for detail
• Highly organised with the ability to prioritise heavy workloads
• Proactive and positive approach to problem solving
• A dynamic team player with great interpersonal skills
• You enjoy working in a fast-paced and ever-changing environment

The Extras

• Generous clothing allowance
• 50% off all Sweaty Betty merchandise
• 23 days holiday, with buy and sell holiday option
• Sample sales
• Company bonus scheme
• Cycle to work scheme
• Monthly Office Meeting
• Generous Company Maternity, Paternity and Adoption Pay and Childcare support
• Discounts at the best Studio Classes
• SB Flexible Working: we currently work flexibly between the office and home. Our focus remains keeping everyone safe and we will continue to review this in line with government guidance

Our D&I Commitment

Our mission is to empower all women.  This means doing more and working harder to make the long-lasting changes necessary to become an inclusive, diverse and actively anti-racist company. We care about our people, our community, our world.  And we want to stand up for what we believe in. 

We want to give our people a platform to use their voice. And actively listen and learn from what they have to say.  This involves focusing on learning, development and progression across the business.  Training our leaders, managers and teams about their rights under our equality, diversity and inclusion policy. And being clear on the responsibilities we hold to each other and our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs. And work harder to make our job advertising more inclusive. 

Ultimately, we’re working to create a culture and team that represents our customers, our community and our mission of empowerment. We want to celebrate our diversity and the power it gives our team and our business. 

We know we’re on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren’t up for doing the hard work and breaking the mould, we wouldn’t be Sweaty Betty.  We are committed to working across our business and with our Internal Diversity & Inclusion Squad to be champions, allies and inclusive, always. Because when we say All, we mean it.