IT Support Engineer - FTC
At Sweaty Betty, we’re more than just a global activewear and lifestyle brand for women.
We’re also a community that believes fitness is a flip-the-switch trigger for becoming the woman you want to be. Leggings and sports bras won’t change the world on their own. But with a grab-my-hand, let’s-go-for-it-now spirit, the women who wear them can.
If you want to join us on the next chapter of our adventure, you’re in the right place.
This is an exciting opportunity to join us as an IT Support Engineer as we continue our mission to empower women through fitness and beyond.
This role will report into the Service Desk Manager and be part of the wider Technology team. This role will be key to the smooth running of our IT systems, infrastructure and Application support across our Stores and Support Office locations including weekend cover.
As a customer-focused, positive, and highly organised person, you will use your experience to provide 1st and 2nd line support to the global business. The IT Support Engineer will provide effective IT assistance across all aspects of the business and will provide backup and support to the third line.
The position is responsible for supporting and maintaining Windows & iPhone devices running applications and services from the Microsoft Technology stack including administration of Microsoft 365 tenants plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities, including administration of Business Central and support of various SaaS systems.
∙ We Really Care ∙ First, Best, Bravest ∙ Our Strength is in Each Other ∙ Stand Up, Speak Up, Shout Out
Your SB Journey:
What You’ll Be Doing
1st and 2nd line helpdesk hardware, software and application support to remote and onsite users.
Process and resolve all helpdesk tickets (incidents, requests and problems) in accordance with our SLA’s, escalating as and where required
Proactively resolving Business Central issues that arise in the helpdesk
Maintain security arrangements for all IT systems
Travel to UK store locations may be required
Carry out IT Projects under the guidance of the Service Desk Manager.
Out of hours and weekend support Rota
Maximise and promote system utilisation by all users, providing relevant training where necessary providing troubleshooting support as required
Maintain documentation for all systems (hardware and software).
Assist with software licensing to ensure legality across end user machines and enterprise applications
Undertake system monitoring, (covering hosting, application automation and business process) to ensure system integrity and minimise down time
Undertake system maintenance activities as required and according to schedules
Continuously looking to identify opportunities to improve system reliability, observability and performance including identifying automation opportunities for repetitive activities
Liaising with external suppliers
Previous experience in a 1st or 2nd line support role
Experience troubleshooting both Windows and Mac devices
Exposure to Enterprise application support and process automation
An understanding of database concepts
Exposure to Office 365 for user administration, Teams and SharePoint
Excellent customer service
Excellent Teamwork and Communication skills
An understanding of IT Infrastructure, such as enterprise anti-virus suites, networking technologies, active directory, etc.
Experience of POS systems
General Network administration and troubleshooting, TCP/IP and WAN/LAN/Wi-Fi
Experience working in an ITIL\compliance environment
- Generous clothing allowance
- 60% off all Sweaty Betty merchandise
- 25 days holiday, plus 8 flexible bank holidays
- Sample sales
- 10 days work from anywhere policy
- Company bonus scheme
- Cycle to work scheme
- Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (Following successfully passing probation)
- Enhanced Family Leave policy
- Discounts at the best Studio Classes
- SB Flexible Working: we currently work flexibly between the office and home
Our D&I Commitment
Our mission is to empower all women. This means doing more and working harder to make the long-lasting changes necessary to become an inclusive, diverse and actively anti-racist company. We care about our people, our community, our world. And we want to stand up for what we believe in.
We want to give our people a platform to use their voice. And actively listen and learn from what they have to say. This involves focusing on learning, development and progression across the business. Training our leaders, managers and teams about their rights under our equality, diversity and inclusion policy. And being clear on the responsibilities we hold to each other and our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs. And work harder to make our job advertising more inclusive.
Ultimately, we’re working to create a culture and team that represents our customers, our community and our mission of empowerment. We want to celebrate our diversity and the power it gives our team and our business.
We know we’re on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren’t up for doing the hard work and breaking the mould, we wouldn’t be Sweaty Betty. We are committed to working across our business and with our Internal Diversity & Inclusion Collective to be champions, allies and inclusive, always. Because when we say All, we mean it.