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IT Business Analyst

Please Note: The application deadline for this job has now passed.

Your Journey

At Sweaty Betty, we’re more than just a global activewear and lifestyle brand for women.

We’re also a community that believes fitness is a flip-the-switch trigger for becoming the woman you want to be. Leggings and sports bras won’t change the world on their own. But with a grab-my-hand, let’s-go-for-it-now spirit, the women who wear them can.

Are you an experienced Business Analyst with a strong knowledge of multi-channel retail? Do you enjoy working with departments across a business to scope and deliver end-to-end change? Have you worked in an Agile way, creating user stories and process flows to support bigger initiatives? If so, this could be the role for you!

The successful candidate will report into the Head of Architecture and Analysis and be part of the wider global Technology Team. The role will be working cross-functionally with business stakeholders and third parties to gain a deep understanding of business process, define requirements for new initiatives, document solutions, and work with the wider teams to confirm consistency and cohesion across delivery.

SB Values:

∙ We Really Care ∙ First, Best, Bravest ∙ Our Strength is in Each Other ∙ Stand Up, Speak Up, Shout Out

Your SB Journey:

What You’ll Be Doing


  • Collaborating with relevant stakeholders at various levels of seniority to gather business needs, pain points and goals, challenging where needed to get to the right assumptions and objectives for success
  • Drawing together all requirements into suitable documentation, making use of process flows, diagrams, use case scenarios and other templates to be meaningful to the intended end users
  • Managing requirements through the change lifecycle, ensuring traceability at all times
  • Working with developers and solution architects to get to a detailed design for a solution which meets the requirements. Ensuring the design is easily understood by end users, developers, and the application support team and meets the requirements captured
  • Developing testing plans that consider the end-to-end impact of the changes and end-user use cases. Work with the Business to get sign-off of the testing plans and our QA team and relevant stakeholders to execute
  • Working across multiple business areas, systems and technologies as initiatives require
  • Taking a pro-active approach to all assignments – actively seeking out information that is required for the delivery and thinking ahead to what is expected at each stage of the process
  • Leading problem investigations based on challenges and issues raised by stakeholders to understand the best way to resolve, involving relevant team members as required
  • Owning the business process knowledge across systems and maintaining relevant supporting materials

Must Haves

  • 3+ years’ experience working as a Business Analyst on systems within a Retail environment whether physical or digital
  • Experience of supporting business and IT change using Agile and sometimes Waterfall methods as required
  • Exposure to delivering end-to-end projects and supporting at each stage of the process, from initial requirements gathering through design, testing, and go-live
  • The ability to act as liaison between business stakeholders and technical teams, ensuring everyone has clear understanding of goals and progress as well as being ready to dip into any area needing support to keep an initiative moving
  • Excellent problem solving skills, having the ability to investigate business challenges and opportunities considering all perspectives
  • Understanding of the SDLC and associated process standards and methodologies
  • Strong visualisation skills and the ability to translate complex ideas into easy to understand diagrams and documentation
  • The ability to work cross-functionally to deliver results, not afraid to delve into the unknown
  • A passion for continuous improvements
  • Excellent communication and collaboration skills to be able to work with all different teams within the business

The Extras

  • Generous clothing allowance
  • 60% off all Sweaty Betty merchandise
  • 25 days holiday, plus 8 flexible bank holidays
  • Sample sales
  • 10 days work from anywhere policy
  • Company bonus scheme
  • Cycle to work scheme
  • Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees 
  • Enhanced Family Leave policy
  • Discounts at the best Studio Classes
  • SB Flexible Working: we currently work flexibly between the office and home

Our D&I Commitment

Our mission is to empower all women. This means doing more and working harder to make the long-lasting changes necessary to become an inclusive, diverse and actively anti-racist company. We care about our people, our community, our world.  And we want to stand up for what we believe in. 

We want to give our people a platform to use their voice. And actively listen and learn from what they have to say. This involves focusing on learning, development and progression across the business. Training our leaders, managers and teams about their rights under our equality, diversity and inclusion policy. And being clear on the responsibilities we hold to each other and our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs. And work harder to make our job advertising more inclusive. 

Ultimately, we’re working to create a culture and team that represents our customers, our community and our mission of empowerment. We want to celebrate our diversity and the power it gives our team and our business. 

We know we’re on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren’t up for doing the hard work and breaking the mould, we wouldn’t be Sweaty Betty.  We are committed to working across our business and with our Internal Diversity & Inclusion Collective to be champions, allies and inclusive, always. Because when we say All, we mean it. 

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