Customer Care Team Leader

Your Journey

Imagine having a job that allows you to make a positive difference to someone’s life on a daily basis. Imagine having the opportunity to join a FAMILY and not just a business. Imagine having the chance to work from home whilst doing something you love? Sounds great doesn’t it? Well, today is your lucky day…. we are recruiting!

We are going through an extremely exciting period of growth in the Customer Care team and are looking for experienced Customer Care Team Leaders to jump on the bus and join our exciting journey ahead.

Who are we looking for?

As a Customer Care Team Leader, you will be joining our amazing Customer Care family and will be responsible for training, coaching and motivating your Customer Care Advisors to deliver the fabulous SB customer experience we are renowned for! We are going through an exiting period of growth so your role will be extremely important and will be heavily involved with shaping the department and embedding strategic plans within your team.

We are looking for leaders who are bordering on obsessive about offering world class customer experience and put their customers’ along with their people at the heart of everything they do. Personal development is also really important to us here at Sweaty Betty so we are keen to speak to individuals who love taking accountability of their own performance and are passionate about coaching, continuous learning and people development. You will lead by example and demonstrate what is expected from your team members, working with empathy and efficiency at all times.

As our Lead Brand Ambassador, you will love our products and be the first to promote a healthy/active lifestyle. You will be a highly adaptable and flexible professional who embraces teamwork, someone who is comfortable in sharing best practises with authority and confidence. This is remote working role so being comfortable with virtually communicating with key stakeholders will be crucial.

Our global customer base is growing rapidly so do let us know if you’re multilingual/fluent in any other languages and/or have experience in the Retail Sector, we would love to hear from you!

Our Values: Well + Fit = Happy. It’s Personal. Keen To Be Green. Rebellious Spirit. Bordering on Obsessive. Green Juice & Cocktails.

Must Haves

Skills required:

• Coaching and development.
• Training, onboarding and performance management.
• Customer obsessed and resolution focused.
• Highly self-motivated and hungry to learn.
• Excellent communication skills with all stakeholders.
• A friendly and professional demeanor.
• Problem solving and thinking outside the box.
• Ability to work under pressure in a fast-paced environment.  
• Utilizing multiple systems.
• Ability to work towards set KPI’s/targets.

Experience required:

• 2+ years of Customer Care Leadership Experience (Contact Centre)
• Performance Management and Coaching
• Working with Microsoft tools, including but not limited to Microsoft Teams/Office.
• Proficiency in English

Please do keep in mind that this role requires flexibility to work shifts between 8am and Midnight including weekends.

The Extras

• Generous clothing allowance
• 50% off all Sweaty Betty merchandise
• 23 Days holiday, with buy and sell holiday option
• Cycle to work scheme
• Company bonus scheme
• Generous Company Maternity, Paternity and Adoption Pay and Childcare support