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Customer Care Assistant

Please Note: The application deadline for this job has now passed.

Your Journey

As a Customer Care Assistant working as part of the brilliant team, you will be responsible for delivering the exceptional customer experience for which we are renowned for over the phone, via email and live chat.

You are bordering on obsessive about anything to do with sports and love interacting with our customers whilst sharing your knowledge and expertise with authority and confidence. You love our products and will be a great ambassador for the Sweaty Betty brand by promoting a healthy and active lifestyle!

Our Values: Well + Fit = Happy. It’s Personal. Keen To Be Green. Rebellious Spirit. Bordering on Obsessive. Green Juice & Cocktails.

Please note: this role requires flexibility to work days, evenings until midnight, and weekends.

Reporting to our Customer Care Manager, specific responsibilities will include:

  • Providing the highest levels of customer care exceeding our customers’ expectations
  • Delivering exceptional service via phone, live chat and emails
  • Proficiency interacting with multiple systems
  • Being a product expert, providing a personalized shopping experience

 

Fusing fashionable shapes and statement prints with technical fabrics and design innovation, Sweaty Betty active wear is created to enhance style and performance. Whether you’re a yogi, runner or spin enthusiast, or simply love the Sports Luxe look – we have something for every style. Born in 1998 in London’s Notting Hill, Sweaty Betty has boutiques in the UK and USA including concessions in world-famous department stores Harrods, Bloomingdales and Selfridges. With a new digital flagship website, more international stores in the pipeline and a passionate, fitness-loving team at its helm, there has never been a more exciting time to join us.

What You’ll Be Doing

The absolute necessities of the role.

  • 1+ of customer care experience or particular industry (preferred)
  • Proficiency in English oral and written
  • Ability to work in a fast paced environment while utilizing multiple systems

The Extras

  • FREE clothing allowance + 80% discount budget per season
  • 50% off all Sweaty Betty merchandise
  • Free workout classes and discounts at top studios
  • 23 Days holiday, with buy and sell holiday option
  • Cycle to work scheme
  • Individual Sales Bonuses
  • Generous Company Maternity, Paternity and Adoption Pay and Childcare support
  • Annual Launch Party
  • Fresh Fruit on a Monday

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