Customer Care Assistant (Full-Time)
Fusing fashionable shapes and statement prints with technical fabrics and design innovation, Sweaty Betty active wear is created to enhance style and performance. Whether you’re a yogi, runner or spin enthusiast, or simply love the Sports Luxe look – we have something for every style. Born in 1998 in London’s Notting Hill, Sweaty Betty has boutiques in the UK and USA including concessions in world-famous department stores Harrods, Bloomingdales and Selfridges. With a new digital flagship website, more international stores in the pipeline and a passionate, fitness-loving team at its helm, Sweaty Betty is growing exponentially. There has never been a more exciting time to join us.
Are you passionate about providing exceptional customer service and problem solving? Do you enjoy a challenge and working in a fast paced environment? We are looking for an individual who cares for customers and wants to deliver the best possible experience to them. You’ll be a brand ambassador, promoting the green juice & cocktails lifestyle to our worldwide customers and making them feel part of the SB family!
Our Values: Well + Fit = Happy. It's Personal. Rebellious Spirit. Bordering on Obsessive. Green Juice & Cocktails.
You will be responsible for:
- Delivering the excellent SB customer experience to all of our UK and international customers
- Being an expert on our products and procedures
- Maintaining the company standards
- Conveying the SB voice with excellent communication skills via email, phone and live chat
- Being proactive with trying to improve the customer experience and coming up with creative solutions
You are confident, commercial and in love with the Sweaty Betty brand. A natural role model with an authority in sport and a flair for fashion. You are independent, sociable and proactive. You love interacting with our customers whilst sharing your knowledge and expertise with authority and confidence. Most importantly you embody our Values in everything you do.
Generous clothing allowance
50% off SB all Sweaty Betty merchandise
Free exercise classes in our on-site studio
Cycle to work scheme
Company bonus scheme
Flexi hour scheme, including 4pm Friday finish
Generous Company Maternity, Paternity and Adoption Pay
Discounts to the best Studio Classes
Quarterly Support Office Parties
23 Days statutory holiday, with buy and sell holiday option
Sweaty Betty Ltd