Commercial Product Manager

Your Journey

Are you an experienced Product Manager with a strong background in delivering back-end system change for a fast-growing and energetic multi-channel, multi-national retailer? Do you have a strong knowledge of the operational processes and systems that drive a retail business? Are you experienced in forming relationships with stakeholders and guiding the delivery of large portfolios of change? If so, this could be the role you are looking for…

Sitting within the IT department at Sweaty Betty, this role will report into the Head of Systems. Sweaty Betty is on an ambitious mission to skyrocket growth in all channels while stabilising operational processes and this new role is fundamental to our success.

Your SB Journey:

• Working hand in hand with our Wholesale, Logistics, Product, and Finance teams to identify and improve pain points in the operational processes
• Set the vision for Sweaty Betty’s commercial portfolio of change and own the roadmap that enables the delivery of consistent, value-add change
• Development and delivery of H2 2021+ roadmap across the commercial workstreams of Product Development and Data, Wholesale, Stock Management, Logistics, and Finance
• Be the driving force between IT and business stakeholders to share a compelling and customer-centred vision for new capabilities
• Conduct research and test with end users to inform product requirements
• Identify and solve for cross-functional dependencies
• Work closely with engineering and operations to deliver robust and thoroughly tested solutions
• Convey the value and expectation of the product to developers, vendors and stakeholders through stories, acceptance criteria and detailed descriptions
• Define product metrics, objectives, and key results to guide and measure the success of the product strategy
• Build an understanding of our end-to-end technology stack, current capabilities, limitations, and future roadmap opportunities
• You will be central in determining how we leverage technology to improve operational and analytical processes through automation and create stronger decision-making capabilities
• You will collaborate closely with end-user departments and IT to introduce new tools to improve the ability to measure the impact of possible changes and for making data-informed decisions to enable effective planning and prioritisation
• Work closely with analytics experts across the business to create technical roadmaps for evolving the management of complex data sets and implementing different analytics
• Collaborate with our development team and technology partners to design, test and launch new features, including support and input to testing plans
• Build relationships both within and outside the business in order to innovate on all aspects of the operational experience at SB and develop a vision for our future efforts. Trailing new partners and tools will be key to this
• Own key workstreams, be strong at breaking down complex problems, and comfortable prioritising a variety of projects

Must Haves

• The ability to quickly understand and influence; document and explain complex requirements; prioritise end to end needs, and help the technical and business teams navigate new solutions to find the optimal way to deliver quickly
• A real team player - you enjoy working collaboratively with a cross-functional team, are able to unite a diverse group of people around a shared goal and deliver results through others
• Experience driving product vision, delivering a roadmap and leading technical design discussions
• 5+ years of product management experience working hands on with cross-functional squads of engineers, designers and analysts to deliver against a product strategy and vision. Knowledge of multiple functional areas such as Development, Retail Products, Wholesale, Finance and Operations
• You have a strong analytical mindset. You can deal with data and convert data into problems, formulate solutions and execute the action plan. You are experienced or at least are familiar with the use of analytics (Google Analytics, Power BI or similar) and product management (JIRA, confluence, slack) tools.
• You’re structured and detail-oriented: you’re excited by helping develop structure around something new and building streamlined and transparent processes
• You can go from high level product conceptualisation and strategizing to hands-on execution. Ideally you have worked on a product from end to end - from concept to launch, and from launching to scaling
• Excellent communication, presentation and problem-solving skills
• Deep critical thinking to ask the right questions and scope hypotheses to solve complex problems. Uncovers dependencies and orchestrates the right resources to enable the team
• Commercial and customer focused mindset (KPIs, qualitative and quantitative insights), capable of balancing quick wins and bigger, more impactful pieces of work and knowing when to lean on user research
• Proactive approach to Product Management that anticipates and addresses the needs of others
• Comfortable leading a high profile portfolio, managing a prioritised backlog and a breadth of stakeholder expectations, while delivering on-time within budget
• Experience developing / launching products technologies within one or more of the following: direct-to-consumer retailer, SaaS (Salesforce Commerce Cloud, Microsoft Business Central/Navision, EDI, PLM would be an advantage)
• An interest in operational data integrity and reporting is desirable

The Extras

• Generous clothing allowance
• 50% off all Sweaty Betty merchandise
• 23 days holiday, with buy and sell holiday option
• Sample sales
• Company bonus scheme
• Cycle to work scheme
• Monthly Office Meeting
• Generous Company Maternity, Paternity and Adoption Pay and Childcare support
• Discounts at the best Studio Classes
• SB Flexible Working: we currently work flexibly between the office and home. Our focus remains keeping everyone safe and we will continue to review this in line with government guidance

Our D&I Commitment

Our mission is to empower all women.  This means doing more and working harder to make the long-lasting changes necessary to become an inclusive, diverse and actively anti-racist company. We care about our people, our community, our world.  And we want to stand up for what we believe in. 

We want to give our people a platform to use their voice. And actively listen and learn from what they have to say.  This involves focusing on learning, development and progression across the business.  Training our leaders, managers and teams about their rights under our equality, diversity and inclusion policy. And being clear on the responsibilities we hold to each other and our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs. And work harder to make our job advertising more inclusive. 

Ultimately, we’re working to create a culture and team that represents our customers, our community and our mission of empowerment. We want to celebrate our diversity and the power it gives our team and our business. 

We know we’re on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren’t up for doing the hard work and breaking the mould, we wouldn’t be Sweaty Betty.  We are committed to working across our business and with our Internal Diversity & Inclusion Squad to be champions, allies and inclusive, always. Because when we say All, we mean it.