IT Support Manager
Your Journey
We create, empower, innovate, inspire, push the boundaries and most important of all, we practice what we preach!
Fusing fashionable shapes and statement prints with technical fabrics and design innovation, Sweaty Betty active wear is created to enhance style and performance. Whether you’re a yogi, runner or spin enthusiast, or simply love the Sports Luxe look – we have something for every style. Born in 1998 in London’s Notting Hill, Sweaty Betty has boutiques in the UK and USA including concessions in world-famous department stores Harrods, Bloomingdales and Selfridges. With a new digital flagship website, more international stores in the pipeline and a passionate, fitness-loving team at its helm, Sweaty Betty is growing exponentially. There has never been a more exciting time to join us.
Our Values: We bring out the best in each other. We push boundaries. We have a positive attitude. We love what we do.
As the IT Support Manager you will be responsible for supporting our existing IT systems and processes across the business. This involves managing outsourced IT support for the Office and our Boutiques in the UK and US, third party development agencies across multiple systems and supporting office users across the business.
Our Values: We bring out the best in each other. We push boundaries. We have a positive attitude. We love what we do.
What You’ll Be Doing
This role is well suited for people with a strong background in IT support desks in Retail and Office environments. Reporting to the Head of IT and Logistics. This role requires excellent supplier management, support desk management, stakeholder communication and speedy prioritisation and resolution of issues.
Specific responsibilities include:
- Managing outsourced IT support teams and acting as service desk owner for the retail division and support office (1st and 2nd line support)
- Managing POS across the estate including maintenance, support, upgrades and issue resolution
- Acting as first point of contact for Support Office IT issues, including resolving user IT issues, logging advanced issues with the support team and managing remote access rights for global users
- Escalation point for stores
- Sale/Markdown activation in the Retail system
- Becoming a super user on the EPOS system, establishing best practice/support for the business
- Daily/weekly reporting on service desk activity and KPIs for the business
- Managing IT changes requests for stakeholders and projects from requirements gathering through to testing and rollout
- Creating documentation of changes, processes and user manuals for stores
- Responsibility for the Sweaty Betty Intranet
Must Haves
- Experience managing outsourced IT and suppliers
- Experience managing IT service desks in Retail
- Experience working with POS and backend systems
- Proven ability to prioritise tasks and projects
- Proven track record in issue triage, resolution, documentation and process enhancement
- Proven ability to work to tight deadlines
- Ability to work solo and within a team (internal and external)
You’re positive, people-oriented, and highly organised. Excellent communication, strong IT skills, and problem solving skills are the foundations of your professional success. You’re quick to build relationships, so supporting colleagues and resolving issues all come naturally to you.
Most importantly you adopt an active life the best you can and are in love with the Sweaty Betty brand and the lifestyle it endorses!
The Extras
Generous clothing allowance, 50% off SB all Sweaty Betty merchandise, lots of office workout classes, free on site gym, sample sales, cycle to work scheme, company bonus scheme…and lots more!