Digital Product Manager
Your Journey
We are looking for an experienced Digital Product Manager, to sit in our talented, tech savvy team of seven and reporting directly in to the SVP of Ecommerce. We will click with an individual who is obsessive about creating an exceptional customer experience and pushing the boundaries to deliver digital products that our customers love, nearly as much as their favourite Zero Gravity legging! You use data and customer insight to make smart, commercial decisions, which (ultimately) benefit business growth, but always keeps our customer at the heart of what you do. As a key member of the Ecommerce Team, you will be crucial to the future of Sweaty Betty, driving growth through our digital channels
Our digital guru understands the fast-paced nature of retail and the demands it can have and you thrive in this environment. You are someone who always appreciates balance and be first to login and last on the dancefloor.
Our Values: Well + Fit = Happy. Its Personal. Rebellious Spirit. Bordering on Obsessive. Green Juice & Cocktails.
On your SB journey you will have responsibility for:
- Leading the development roadmap for our customer facing digital products globally (website and app) to support strategic goals, business growth whilst meeting customer needs
- Collaborating across the business teams to identify, define and prioritise business and customer requirements
- Using data and customer insight to inform your decisions, defining key metrics and measuring success
- Working with our IT team and technology partners to successfully deliver regular updates to our digital products, constantly improving the experience of our customers and performance through the channel
- Proactively seeking improvements in the ways of working across the business and vendors and championing change to deliver results
Must Haves
- At least 5 years of experience as a digital product manager in a retailer or customer facing brand
- Demonstrate experience of end to end product ownership, through the full development lifecycle – define, design, develop and deliver
- Analytical and data driven, with experience of using analytics platforms
- A customer champion, ensuring user experience is always a priority through user research, insight and testing
- Solid technical understanding, you need to be comfortable having technical conversations, working with multiple development teams and understand the possibilities of online technologies
- A great communicator, able to bridge the business and technology teams
- A natural passion for and understanding of new technologies and consumer trends
- Creative, analytical and pragmatic – a problem solver, able to balance different needs and make decisions on behalf of the customer and business
The Extras
Generous clothing allowance
50% off SB all Sweaty Betty merchandise
Free exercise classes in our on-site studio
Sample sales
Cycle to work scheme
Company bonus scheme
Flexi hour scheme, including 4pm Friday finish
Generous Company Maternity, Paternity and Adoption Pay
Childcare Support
Discounts to the best Studio Classes
Quarterly Support Office Parties
23 Days statutory holiday, with buy and sell holiday option
Fresh Fruit Mondays
