Customer Care Manager

Your Journey

We create, empower, innovate, inspire, push the boundaries and most important of all we practice what we preach.

Fusing fashionable shapes and statement prints with technical fabrics and design innovation, Sweaty Betty active wear is created to enhance style and performance. Whether you’re a yogi, runner or spin enthusiast, or simply love the Sports Luxe look – we have something for every style. Born in 1998 in London’s Notting Hill, Sweaty Betty has boutiques in the UK and USA including concessions in world-famous department stores Harrods, Bloomingdales and Selfridges. With a new digital flagship website, more international stores in the pipeline and a passionate, fitness-loving team at its helm, Sweaty Betty is growing exponentially. There has never been a more exciting time to join us.
 
Our Values: We bring out the best in each other. We push boundaries. We have a positive attitude. We love what we do

Our Customer Care Team are now recruiting and seeking a talented and sales driven Customer Care Manager to deliver exceptional customer experience we are renowned for.

What You’ll Be Doing

Reporting to the Head of Retail, you will be responsible for ensuring your team of 13, meet sales targets whilst ensuring they deliver an exceptional customer experience - for which we are renowned.

Specific responsibilities will include;

• Driving sales and ensuring team targets are met
• Ensuring retention and customer satisfaction
• Making sure all KPIs are achieved to ensure the highest levels of customer service at all times
• Working closely with the warehouse to ensure a seamless customer experience
• Manage, train and develop the Customer Care team
• Ensuring strong product knowledge and awareness of company initiatives and objectives
• Maintaining appropriate staffing levels within budget
• Responsible for customer product ratings & reviews tool and reporting
• Responsible for live chat and reporting
• Compiling accurate daily, weekly and seasonal reports on customer feedback and trading performance

Must Haves

• A minimum of 3 years’ experience in a similar customer service role with solid track record of managing a customer service and sales team
• Strong leadership and proven people management skills
• Excellent written and oral communication skills are essential
• High level of enthusiasm and passion for SB product
• People management experience is essential
• An excellent collaborative approach to teamwork

The Extras

Generous clothing allowance, 50% off SB all Sweaty Betty merchandise, lots of office workout classes, free on site gym, sample sales, cycle to work scheme, company bonus scheme…and lots more!